Prisse Med Aesthetics — Policy Manual
Our Clinic Policies
Everything you need to know before booking with us — written clearly so you always know what to expect, and what we expect in return, at every step of your journey with Prisse.
1. Clinic Overview & Mission
Prisse Med Aesthetics is a luxury medical aesthetics clinic committed to clinical excellence, safety, and a refined client experience.
2. Client Eligibility & Medical Screening Policy
All clients must undergo a full medical screening including contraindication review, lifestyle assessment, and relevant medical history before treatment.
3. Booking, Cancellation, Late & No-Show Policy
A non-refundable booking retainer is required to secure every appointment. A 48-hour cancellation rule applies — cancellations within 48 hours, late arrivals, and no-shows may forfeit the retainer.
4. Payments, Deposits & Refund Terms
All treatments require full payment or a deposit in advance. Refunds follow legal and ethical guidelines and are assessed on a case-by-case basis.
5. Confidentiality Policy & GDPR Compliance
We follow GDPR principles: lawfulness, data minimisation, transparency, limited retention, and secure handling of all personal and medical information.
6. Informed Consent & Disclosure Policy
Written informed consent is required before treatment. Clients must fully disclose their medical history, and cooling-off periods apply where indicated.
7. Treatment Risks, Side Effects & Complication Management
All clients receive verbal and written explanations of potential risks and side effects, red flag awareness guidance, and clear escalation steps should a complication arise.
8. Practitioner Rights & Refusal of Treatment Clause
Our clinicians may refuse or discontinue treatment based on safety, ethics, professional boundaries, and clinical judgement.
9. Zero-Tolerance Policy
Abuse, threats, manipulation, or boundary violations of any kind lead to immediate discontinuation of treatment and may result in a permanent end to services.
10. Photography & Marketing Consent
Images are only used with explicit signed consent. Clients may revoke their consent for future use at any time.
11. Patch Test & Contraindication Policy
Patch tests are mandatory where indicated, patch test outcomes are documented, and contraindications are strictly enforced for client safety.
12. Infection Control & Clinical Hygiene Standards
We maintain medical-grade disinfection, aseptic technique, appropriate PPE, and rigorous environmental hygiene standards at all times.
13. Post-Treatment Aftercare Compliance Policy
Clients must adhere to all aftercare guidelines provided. Non-compliance may impact treatment outcomes and any resulting review or touch-up arrangements.
14. Emergency Protocol & Complication Escalation Pathway
We follow a stepwise protocol: identification, triage, clinical intervention, and escalation to appropriate medical support where required.
15. Complaints Procedure & Resolution Policy
Formal complaint channels are available, with clear acknowledgement timelines and a transparent review process for every concern raised.
16. Legal Liability & Indemnity Protection
The clinic holds indemnity coverage. Liability boundaries and client obligations are outlined within our terms and apply to all treatments.
17. General Terms & Conditions
Acceptance of treatment constitutes acceptance of the clinic's policies and terms.
Questions about a policy?
We're always happy to talk things through before you book. Call us on 020 3576 0488 or message us on WhatsApp on 077 7725 2111.